package cn.iocoder.yudao.module.aftersales.controller.admin.ticket.vo.ticket;
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import io.swagger.v3.oas.annotations.media.Schema;
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import lombok.Data;
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import java.math.BigDecimal;
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import java.util.List;
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/**
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* 售后工单 - 工单助手统计 Response VO
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*/
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@Schema(description = "售后工单 - 工单助手统计 Response VO")
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@Data
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public class AfterSaleTicketStatisticsRespVO {
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@Schema(description = "工单总数", example = "42")
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private Long totalCount;
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@Schema(description = "处理中数量", example = "8")
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private Long processingCount;
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@Schema(description = "待退货数量", example = "2")
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private Long waitingReturnCount;
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@Schema(description = "待退款/换货数量", example = "1")
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private Long waitingRefundCount;
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@Schema(description = "已完结(待回访)数量", example = "5")
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private Long completedCount;
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@Schema(description = "已关闭(归档)数量", example = "20")
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private Long closedCount;
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@Schema(description = "已取消数量", example = "1")
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private Long canceledCount;
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@Schema(description = "今日新增数量", example = "3")
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private Long todayCreateCount;
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@Schema(description = "今日完结数量", example = "2")
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private Long todayResolveCount;
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@Schema(description = "已现场签到工单数量", example = "15")
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private Long signInCount;
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@Schema(description = "被升级过的工单数量", example = "4")
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private Long escalatedCount;
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@Schema(description = "平均完结耗时（小时）", example = "6.5")
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private BigDecimal avgResolveHours;
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@Schema(description = "回访满意率（百分比，0-100）", example = "96.7")
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private BigDecimal satisfactionRate;
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@Schema(description = "按状态统计")
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private List<StatusCount> statusCounts;
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@Schema(description = "按问题类型统计")
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private List<IssueTypeCount> issueTypeCounts;
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@Schema(description = "按处理人统计工作量")
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private List<HandlerWorkload> handlerWorkloads;
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@Schema(description = "状态统计")
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@Data
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public static class StatusCount {
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@Schema(description = "状态", example = "10")
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private Integer status;
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@Schema(description = "状态名称", example = "处理中")
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private String statusName;
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@Schema(description = "数量", example = "8")
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private Long count;
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}
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@Schema(description = "问题类型统计")
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@Data
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public static class IssueTypeCount {
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@Schema(description = "问题类型", example = "2")
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private Integer issueType;
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@Schema(description = "问题类型名称", example = "维修问题")
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private String issueTypeName;
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@Schema(description = "数量", example = "12")
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private Long count;
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}
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@Schema(description = "处理人工作量")
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@Data
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public static class HandlerWorkload {
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@Schema(description = "处理人用户编号", example = "2")
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private Long handlerUserId;
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@Schema(description = "处理人名称", example = "张工")
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private String handlerUserName;
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@Schema(description = "处理中数量", example = "3")
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private Long processingCount;
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@Schema(description = "累计处理数量", example = "12")
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private Long totalCount;
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}
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}
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