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| package cn.iocoder.yudao.module.aftersales.enums;
|
| import cn.iocoder.yudao.framework.common.core.ArrayValuable;
| import lombok.Getter;
| import lombok.RequiredArgsConstructor;
|
| import java.util.Arrays;
|
| /**
| * 售后工单操作/进度记录动作枚举
| * <p>
| * 用于「工单助手」App 的工单全生命周期追溯：每一次上报、派单、签到、处理、转派、
| * 升级、完结、回访、归档、取消都会写入一条 after_sale_ticket_log 记录。
| */
| @RequiredArgsConstructor
| @Getter
| public enum AfterSaleTicketLogActionEnum implements ArrayValuable<Integer> {
|
| CREATE(1, "工单上报"),
| ASSIGN(2, "派单"),
| SIGN_IN(3, "现场签到"),
| CLASSIFY(4, "问题判定"),
| TRANSFER(5, "转派"),
| ESCALATE(6, "升级"),
| HANDLE(7, "处理记录"),
| RESOLVE(8, "完结工单"),
| VISIT(9, "客户回访"),
| CLOSE(10, "归档"),
| CANCEL(11, "取消工单");
|
| public static final Integer[] ARRAYS = Arrays.stream(values())
| .map(AfterSaleTicketLogActionEnum::getType).toArray(Integer[]::new);
|
| private final Integer type;
| private final String name;
|
| @Override
| public Integer[] array() {
| return ARRAYS;
| }
|
| public static String getName(Integer type) {
| return Arrays.stream(values())
| .filter(item -> item.getType().equals(type))
| .map(AfterSaleTicketLogActionEnum::getName)
| .findFirst()
| .orElse("未知操作");
| }
|
| }
|
|
