package cn.iocoder.yudao.module.aftersales.service.ticket;
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import cn.hutool.core.collection.CollUtil;
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import cn.iocoder.yudao.framework.common.pojo.PageResult;
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import cn.iocoder.yudao.framework.common.util.object.BeanUtils;
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import cn.iocoder.yudao.module.aftersales.controller.admin.ticket.vo.ticket.AfterSaleTicketPageReqVO;
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import cn.iocoder.yudao.module.aftersales.controller.admin.ticket.vo.ticket.AfterSaleTicketSaveReqVO;
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import cn.iocoder.yudao.module.aftersales.dal.dataobject.ticket.AfterSaleTicketDO;
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import cn.iocoder.yudao.module.aftersales.dal.dataobject.ticket.AfterSaleTicketItemDO;
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import cn.iocoder.yudao.module.aftersales.dal.mysql.ticket.AfterSaleTicketItemMapper;
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import cn.iocoder.yudao.module.aftersales.dal.mysql.ticket.AfterSaleTicketMapper;
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import cn.iocoder.yudao.module.aftersales.dal.redis.no.AfterSaleNoRedisDAO;
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import cn.iocoder.yudao.module.aftersales.enums.AfterSaleBizTypeEnum;
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import cn.iocoder.yudao.module.aftersales.enums.AfterSaleTicketStatusEnum;
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import cn.iocoder.yudao.module.aftersales.enums.permission.AfterSalePermissionLevelEnum;
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import cn.iocoder.yudao.module.aftersales.service.permission.AfterSalePermissionService;
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import cn.iocoder.yudao.module.aftersales.service.permission.bo.AfterSalePermissionCreateReqBO;
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import jakarta.annotation.Resource;
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import lombok.extern.slf4j.Slf4j;
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import org.springframework.stereotype.Service;
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import org.springframework.transaction.annotation.Transactional;
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import org.springframework.validation.annotation.Validated;
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import java.time.LocalDateTime;
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import java.util.Collection;
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import java.util.List;
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import static cn.iocoder.yudao.framework.common.exception.util.ServiceExceptionUtil.exception;
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import static cn.iocoder.yudao.module.aftersales.enums.ErrorCodeConstants.*;
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/**
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* 售后工单 Service 实现类
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*/
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@Service
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@Validated
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@Slf4j
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public class AfterSaleTicketServiceImpl implements AfterSaleTicketService {
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@Resource
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private AfterSaleTicketMapper ticketMapper;
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@Resource
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private AfterSaleTicketItemMapper ticketItemMapper;
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@Resource
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private AfterSaleNoRedisDAO noRedisDAO;
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@Resource
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private AfterSalePermissionService permissionService;
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@Override
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@Transactional(rollbackFor = Exception.class)
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public Long createTicket(AfterSaleTicketSaveReqVO createReqVO, Long userId) {
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// 1. 生成单号
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String no = noRedisDAO.generate(AfterSaleNoRedisDAO.TICKET_NO_PREFIX);
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if (ticketMapper.selectByNo(no) != null) {
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throw exception(TICKET_NO_EXISTS);
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}
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// 2. 插入工单
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AfterSaleTicketDO ticket = BeanUtils.toBean(createReqVO, AfterSaleTicketDO.class)
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.setNo(no)
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.setStatus(AfterSaleTicketStatusEnum.DRAFT.getStatus())
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.setOwnerUserId(userId);
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ticketMapper.insert(ticket);
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// 3. 插入明细行
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if (CollUtil.isNotEmpty(createReqVO.getItems())) {
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createReqVO.getItems().forEach(item -> {
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AfterSaleTicketItemDO itemDO = BeanUtils.toBean(item, AfterSaleTicketItemDO.class);
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itemDO.setTicketId(ticket.getId());
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ticketItemMapper.insert(itemDO);
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});
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}
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// 4. 创建数据权限（负责人）
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AfterSalePermissionCreateReqBO permBO = new AfterSalePermissionCreateReqBO();
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permBO.setBizType(AfterSaleBizTypeEnum.AFTER_SALE_TICKET.getType());
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permBO.setBizId(ticket.getId());
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permBO.setUserId(userId);
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permBO.setLevel(AfterSalePermissionLevelEnum.OWNER.getLevel());
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permissionService.createPermission(permBO);
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return ticket.getId();
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}
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@Override
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@Transactional(rollbackFor = Exception.class)
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public void updateTicket(AfterSaleTicketSaveReqVO updateReqVO) {
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// 1. 校验存在
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AfterSaleTicketDO ticket = validateTicketExists(updateReqVO.getId());
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validateTicketStatus(ticket, AfterSaleTicketStatusEnum.DRAFT);
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// 2. 更新工单
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AfterSaleTicketDO updateObj = BeanUtils.toBean(updateReqVO, AfterSaleTicketDO.class);
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ticketMapper.updateById(updateObj);
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// 3. 更新明细行（先删后增）
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ticketItemMapper.deleteByTicketId(ticket.getId());
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if (CollUtil.isNotEmpty(updateReqVO.getItems())) {
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updateReqVO.getItems().forEach(item -> {
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AfterSaleTicketItemDO itemDO = BeanUtils.toBean(item, AfterSaleTicketItemDO.class);
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itemDO.setTicketId(ticket.getId());
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ticketItemMapper.insert(itemDO);
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});
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}
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}
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@Override
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@Transactional(rollbackFor = Exception.class)
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public void deleteTicket(Long id) {
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AfterSaleTicketDO ticket = validateTicketExists(id);
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validateTicketStatus(ticket, AfterSaleTicketStatusEnum.DRAFT, AfterSaleTicketStatusEnum.CANCELED);
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// 软删除
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ticketMapper.deleteById(id);
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ticketItemMapper.deleteByTicketId(id);
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permissionService.deletePermission(AfterSaleBizTypeEnum.AFTER_SALE_TICKET.getType(), id);
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}
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@Override
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public AfterSaleTicketDO getTicket(Long id) {
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return validateTicketExists(id);
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}
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@Override
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public List<AfterSaleTicketDO> getTicketList(Collection<Long> ids) {
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if (CollUtil.isEmpty(ids)) {
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return List.of();
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}
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return ticketMapper.selectBatchIds(ids);
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}
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@Override
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public PageResult<AfterSaleTicketDO> getTicketPage(AfterSaleTicketPageReqVO pageReqVO, Long userId) {
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return ticketMapper.selectPage(pageReqVO, userId, pageReqVO.getSceneType(),
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pageReqVO.getNo(), pageReqVO.getName(),
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pageReqVO.getCustomerId(), pageReqVO.getSaleOrderId(),
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pageReqVO.getStatus(), pageReqVO.getIssueType());
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}
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@Override
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public List<AfterSaleTicketItemDO> getTicketItemListByTicketId(Long ticketId) {
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return ticketItemMapper.selectListByTicketId(ticketId);
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}
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@Override
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@Transactional(rollbackFor = Exception.class)
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public void assignTicket(Long id, Long handlerUserId) {
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AfterSaleTicketDO ticket = validateTicketExists(id);
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validateTicketStatus(ticket, AfterSaleTicketStatusEnum.DRAFT, AfterSaleTicketStatusEnum.PROCESSING);
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ticketMapper.updateById(new AfterSaleTicketDO().setId(id).setHandlerUserId(handlerUserId)
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.setStatus(AfterSaleTicketStatusEnum.PROCESSING.getStatus()));
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}
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@Override
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@Transactional(rollbackFor = Exception.class)
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public void classifyTicket(Long id, Integer issueType, String issueCategory, Integer severityLevel) {
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AfterSaleTicketDO ticket = validateTicketExists(id);
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validateTicketStatus(ticket, AfterSaleTicketStatusEnum.PROCESSING);
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ticketMapper.updateById(new AfterSaleTicketDO().setId(id)
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.setIssueType(issueType).setIssueCategory(issueCategory).setSeverityLevel(severityLevel));
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}
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@Override
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@Transactional(rollbackFor = Exception.class)
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public void resolveTicket(Long id) {
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AfterSaleTicketDO ticket = validateTicketExists(id);
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validateTicketStatus(ticket, AfterSaleTicketStatusEnum.PROCESSING,
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AfterSaleTicketStatusEnum.WAITING_RETURN, AfterSaleTicketStatusEnum.WAITING_REFUND);
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ticketMapper.updateById(new AfterSaleTicketDO().setId(id)
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.setStatus(AfterSaleTicketStatusEnum.COMPLETED.getStatus())
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.setResolvedTime(LocalDateTime.now()));
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}
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@Override
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@Transactional(rollbackFor = Exception.class)
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public void closeTicket(Long id) {
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AfterSaleTicketDO ticket = validateTicketExists(id);
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validateTicketStatus(ticket, AfterSaleTicketStatusEnum.COMPLETED);
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ticketMapper.updateById(new AfterSaleTicketDO().setId(id)
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.setStatus(AfterSaleTicketStatusEnum.CLOSED.getStatus())
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.setClosedTime(LocalDateTime.now()));
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}
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@Override
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@Transactional(rollbackFor = Exception.class)
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public void cancelTicket(Long id) {
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AfterSaleTicketDO ticket = validateTicketExists(id);
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validateTicketStatus(ticket, AfterSaleTicketStatusEnum.DRAFT, AfterSaleTicketStatusEnum.PROCESSING);
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ticketMapper.updateById(new AfterSaleTicketDO().setId(id)
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.setStatus(AfterSaleTicketStatusEnum.CANCELED.getStatus()));
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}
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// ========== 内部方法 ==========
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private AfterSaleTicketDO validateTicketExists(Long id) {
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AfterSaleTicketDO ticket = ticketMapper.selectById(id);
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if (ticket == null) {
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throw exception(TICKET_NOT_EXISTS);
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}
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return ticket;
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}
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private void validateTicketStatus(AfterSaleTicketDO ticket, AfterSaleTicketStatusEnum... allowedStatuses) {
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for (AfterSaleTicketStatusEnum status : allowedStatuses) {
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if (status.getStatus().equals(ticket.getStatus())) {
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return;
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}
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}
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throw exception(TICKET_STATUS_ERROR);
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}
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}
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