feat(aftersales): 售后新增回访、问题归档与问题库

liu

昨天 46287520465b5664a1ddb0256537857cfd1cfc15

 yudao-module-aftersales/src/main/java/cn/iocoder/yudao/module/aftersales/service/ticket/AfterSaleTicketServiceImpl.java

@@ -5,6 +5,7 @@
import cn.iocoder.yudao.framework.common.util.object.BeanUtils;
import cn.iocoder.yudao.module.aftersales.controller.admin.ticket.vo.ticket.AfterSaleTicketPageReqVO;
import cn.iocoder.yudao.module.aftersales.controller.admin.ticket.vo.ticket.AfterSaleTicketSaveReqVO;
import cn.iocoder.yudao.module.aftersales.dal.dataobject.problem.AfterSaleProblemDO;
import cn.iocoder.yudao.module.aftersales.dal.dataobject.ticket.AfterSaleTicketDO;
import cn.iocoder.yudao.module.aftersales.dal.dataobject.ticket.AfterSaleTicketItemDO;
import cn.iocoder.yudao.module.aftersales.dal.mysql.ticket.AfterSaleTicketItemMapper;
@@ -12,9 +13,12 @@
import cn.iocoder.yudao.module.aftersales.dal.redis.no.AfterSaleNoRedisDAO;
import cn.iocoder.yudao.module.aftersales.enums.AfterSaleBizTypeEnum;
import cn.iocoder.yudao.module.aftersales.enums.AfterSaleTicketStatusEnum;
import cn.iocoder.yudao.module.aftersales.enums.AfterSaleVisitStatusEnum;
import cn.iocoder.yudao.module.aftersales.enums.permission.AfterSalePermissionLevelEnum;
import cn.iocoder.yudao.module.aftersales.service.permission.AfterSalePermissionService;
import cn.iocoder.yudao.module.aftersales.service.permission.bo.AfterSalePermissionCreateReqBO;
import cn.iocoder.yudao.module.aftersales.service.problem.AfterSaleProblemService;
import cn.iocoder.yudao.module.system.api.storage.StorageAttachmentApi;
import jakarta.annotation.Resource;
import lombok.extern.slf4j.Slf4j;
import org.springframework.stereotype.Service;
@@ -47,6 +51,12 @@
    @Resource
    private AfterSalePermissionService permissionService;

    @Resource
    private AfterSaleProblemService problemService;

    @Resource
    private StorageAttachmentApi storageAttachmentApi;

    @Override
    @Transactional(rollbackFor = Exception.class)
    public Long createTicket(AfterSaleTicketSaveReqVO createReqVO, Long userId) {
@@ -72,7 +82,11 @@
            });
        }

        // 4. 创建数据权限（负责人）
        // 4. 绑定附件
        storageAttachmentApi.bindAttachments("file", "aftersales_after_sale_ticket",
                ticket.getId(), createReqVO.getBlobIds());

        // 5. 创建数据权限（负责人）
        AfterSalePermissionCreateReqBO permBO = new AfterSalePermissionCreateReqBO();
        permBO.setBizType(AfterSaleBizTypeEnum.AFTER_SALE_TICKET.getType());
        permBO.setBizId(ticket.getId());
@@ -103,6 +117,9 @@
                ticketItemMapper.insert(itemDO);
            });
        }

        // 4. 更新附件
        storageAttachmentApi.updateAttachments("file", "aftersales_after_sale_ticket", updateReqVO.getId(), updateReqVO.getBlobIds());
    }

    @Override
@@ -113,6 +130,7 @@
        // 软删除
        ticketMapper.deleteById(id);
        ticketItemMapper.deleteByTicketId(id);
        storageAttachmentApi.deleteAttachmentsByRecord("aftersales_after_sale_ticket", id);
        permissionService.deletePermission(AfterSaleBizTypeEnum.AFTER_SALE_TICKET.getType(), id);
    }

@@ -134,7 +152,7 @@
        return ticketMapper.selectPage(pageReqVO, userId, pageReqVO.getSceneType(),
                pageReqVO.getNo(), pageReqVO.getName(),
                pageReqVO.getCustomerId(), pageReqVO.getSaleOrderId(),
                pageReqVO.getStatus(), pageReqVO.getIssueType());
                pageReqVO.getStatus(), pageReqVO.getIssueType(), pageReqVO.getVisitStatus());
    }

    @Override
@@ -166,19 +184,31 @@
        AfterSaleTicketDO ticket = validateTicketExists(id);
        validateTicketStatus(ticket, AfterSaleTicketStatusEnum.PROCESSING,
                AfterSaleTicketStatusEnum.WAITING_RETURN, AfterSaleTicketStatusEnum.WAITING_REFUND);
        // 完结后进入待回访，需登记满意的回访后方可归档
        ticketMapper.updateById(new AfterSaleTicketDO().setId(id)
                .setStatus(AfterSaleTicketStatusEnum.COMPLETED.getStatus())
                .setResolvedTime(LocalDateTime.now()));
                .setResolvedTime(LocalDateTime.now())
                .setVisitStatus(AfterSaleVisitStatusEnum.WAITING.getStatus()));
    }

    @Override
    @Transactional(rollbackFor = Exception.class)
    public void closeTicket(Long id) {
        // 1. 校验工单存在且处于已完结状态
        AfterSaleTicketDO ticket = validateTicketExists(id);
        validateTicketStatus(ticket, AfterSaleTicketStatusEnum.COMPLETED);
        // 2. 校验已回访通过，未回访通过不允许归档
        if (!AfterSaleVisitStatusEnum.PASSED.getStatus().equals(ticket.getVisitStatus())) {
            throw exception(TICKET_ARCHIVE_FAIL_NOT_VISITED);
        }
        // 3. 自动沉淀问题(幂等：同一工单仅沉淀一条)，返回草稿态问题
        AfterSaleProblemDO problem = problemService.createProblemFromTicket(ticket);
        // 4. 置归档终态(只读)
        ticketMapper.updateById(new AfterSaleTicketDO().setId(id)
                .setStatus(AfterSaleTicketStatusEnum.CLOSED.getStatus())
                .setClosedTime(LocalDateTime.now()));
                .setClosedTime(LocalDateTime.now())
                .setProblemId(problem.getId())
                .setProblemNo(problem.getNo()));
    }

    @Override