| | |
| | | @Schema(description = "问题描述", example = "收到货后发现产品表面有划痕") |
| | | private String issueDescription; |
| | | |
| | | @Schema(description = "客户诉求反馈描述") |
| | | private String feedbackDescription; |
| | | |
| | | @Schema(description = "处理结果描述") |
| | | private String resultDescription; |
| | | |
| | | @Schema(description = "严重程度: 0-轻微 1-一般 2-严重 3-致命", example = "1") |
| | | private Integer severityLevel; |
| | | |
| | |
| | | @Schema(description = "关闭时间") |
| | | private LocalDateTime closedTime; |
| | | |
| | | @Schema(description = "回访状态: 0-待回访 1-已回访通过", example = "0") |
| | | private Integer visitStatus; |
| | | |
| | | @Schema(description = "最近一次回访时间") |
| | | private LocalDateTime lastVisitTime; |
| | | |
| | | @Schema(description = "最近一次回访是否满意", example = "true") |
| | | private Boolean lastVisitSatisfied; |
| | | |
| | | @Schema(description = "最近一次回访问题是否复发", example = "false") |
| | | private Boolean lastVisitRecurred; |
| | | |
| | | @Schema(description = "沉淀问题编号", example = "1") |
| | | private Long problemId; |
| | | |
| | | @Schema(description = "沉淀问题单号", example = "AP20260813000001") |
| | | private String problemNo; |
| | | |
| | | @Schema(description = "备注") |
| | | private String remark; |
| | | |