| | |
| | | <template> |
| | | <div class="app-container"> |
| | | <div class="search_form"> |
| | | <div> |
| | | <span class="search_title">反馈日期:</span> |
| | | <el-date-picker |
| | | v-model="searchForm.feedbackDate" |
| | | value-format="YYYY-MM-DD" |
| | | format="YYYY-MM-DD" |
| | | type="date" |
| | | placeholder="请选择" |
| | | clearable |
| | | @change="handleQuery" |
| | | /> |
| | | <span class="search_title ml10">处理日期:</span> |
| | | <el-date-picker |
| | | v-model="searchForm.disDate" |
| | | value-format="YYYY-MM-DD" |
| | | format="YYYY-MM-DD" |
| | | type="date" |
| | | placeholder="请选择" |
| | | clearable |
| | | @change="handleQuery" |
| | | /> |
| | | <span style = "margin-left: 10px;" class="search_title">处理状态:</span> |
| | | <el-select v-model="searchForm.status" placeholder="请选择状态" @change="handleQuery" style="width: 140px" clearable> |
| | | <el-option label="待处理" :value="1"></el-option> |
| | | <el-option label="已处理" :value="2"></el-option> |
| | | </el-select> |
| | | <el-button type="primary" @click="handleQuery" style="margin-left: 10px" |
| | | >搜索</el-button |
| | | > |
| | | <el-button @click="handleOut" style="margin-left: 10px">导出</el-button> |
| | | </div> |
| | | </div> |
| | | <div class="search-wrapper"> |
| | | <el-form |
| | | :model="searchForm" |
| | | class="demo-form-inline" |
| | | > |
| | | <el-row :gutter="20"> |
| | | <el-col :span="4"> |
| | | <el-form-item> |
| | | <el-input |
| | | v-model="searchForm.afterSalesServiceNo" |
| | | placeholder="请输入工单编号" |
| | | clearable |
| | | /> |
| | | </el-form-item> |
| | | </el-col> |
| | | <el-col :span="4"> |
| | | <el-form-item> |
| | | <el-select |
| | | v-model="searchForm.status" |
| | | placeholder="请选择工单状态" |
| | | clearable |
| | | > |
| | | <el-option |
| | | v-for="dict in workOrderStatusOptions" |
| | | :key="dict.value" |
| | | :label="dict.label" |
| | | :value="dict.value" |
| | | /> |
| | | </el-select> |
| | | </el-form-item> |
| | | </el-col> |
| | | <el-col :span="4"> |
| | | <el-form-item> |
| | | <el-select |
| | | v-model="searchForm.urgency" |
| | | placeholder="请选择紧急程度" |
| | | clearable |
| | | > |
| | | <el-option |
| | | v-for="dict in degreeOfUrgencyOptions" |
| | | :key="dict.value" |
| | | :label="dict.label" |
| | | :value="dict.value" |
| | | /> |
| | | </el-select> |
| | | </el-form-item> |
| | | </el-col> |
| | | <el-col :span="4"> |
| | | <el-form-item> |
| | | <el-select |
| | | v-model="searchForm.serviceType" |
| | | placeholder="请选择售后类型" |
| | | clearable |
| | | > |
| | | <el-option |
| | | v-for="dict in classificationOptions" |
| | | :key="dict.value" |
| | | :label="dict.label" |
| | | :value="dict.value" |
| | | /> |
| | | </el-select> |
| | | </el-form-item> |
| | | </el-col> |
| | | <el-col :span="4"> |
| | | <el-form-item> |
| | | <el-input |
| | | v-model="searchForm.orderNo" |
| | | placeholder="请输入销售单号" |
| | | clearable |
| | | /> |
| | | </el-form-item> |
| | | </el-col> |
| | | |
| | | |
| | | |
| | | <!-- 按钮 --> |
| | | <el-col :span="4"> |
| | | <el-form-item> |
| | | <el-button type="primary" @click="handleQuery"> |
| | | 搜索 |
| | | </el-button> |
| | | <el-button @click="handleReset"> |
| | | 重置 |
| | | </el-button> |
| | | </el-form-item> |
| | | </el-col> |
| | | </el-row> |
| | | </el-form> |
| | | </div> |
| | | <div class="table_list"> |
| | | <PIMTable |
| | | rowKey="id" |
| | |
| | | :upload-method="handleFileUpload" |
| | | :delete-method="handleFileDelete" |
| | | /> |
| | | <el-dialog |
| | | v-model="repairDialogVisible" |
| | | title="维修记录" |
| | | width="700px" |
| | | destroy-on-close |
| | | @close="repairRecordList = []" |
| | | > |
| | | <el-table |
| | | :data="repairRecordList" |
| | | border |
| | | v-loading="repairRecordLoading" |
| | | max-height="400" |
| | | > |
| | | <el-table-column type="index" label="序号" width="55" align="center" /> |
| | | <el-table-column label="维修日期" prop="maintenanceTime" min-width="120" show-overflow-tooltip> |
| | | <template #default="{ row }"> |
| | | {{ row.maintenanceTime || row.repairTime || '-' }} |
| | | </template> |
| | | </el-table-column> |
| | | <el-table-column label="维修人" prop="maintenanceName" min-width="100" show-overflow-tooltip> |
| | | <template #default="{ row }"> |
| | | {{ row.maintenanceName || row.repairName || '-' }} |
| | | </template> |
| | | </el-table-column> |
| | | <el-table-column label="维修结果" prop="maintenanceResult" min-width="180" show-overflow-tooltip /> |
| | | </el-table> |
| | | <template #footer> |
| | | <el-button @click="repairDialogVisible = false">关闭</el-button> |
| | | </template> |
| | | </el-dialog> |
| | | </div> |
| | | </template> |
| | | |
| | | <script setup> |
| | | import {Search} from "@element-plus/icons-vue"; |
| | | import { onMounted, ref, reactive, toRefs, getCurrentInstance, nextTick } from "vue"; |
| | | import FormDia from "@/views/customerService/afterSalesHandling/components/formDia.vue"; |
| | | import FileListDialog from "@/components/Dialog/FileListDialog.vue"; |
| | |
| | | import request from "@/utils/request"; |
| | | import { getToken } from "@/utils/auth"; |
| | | import { |
| | | afterSalesServiceDelete, |
| | | afterSalesServiceListPage, |
| | | afterSalesServiceFileListPage, |
| | | afterSalesServiceFileAdd, |
| | | afterSalesServiceFileDel, |
| | | afterSalesServiceRepairListPage, |
| | | } from "@/api/customerService/index.js"; |
| | | import useUserStore from "@/store/modules/user.js"; |
| | | const { proxy } = getCurrentInstance(); |
| | |
| | | }, |
| | | }); |
| | | const { searchForm } = toRefs(data); |
| | | /* |
| | | post_sale_waiting_list 新增的售后分类 |
| | | degree_of_urgency 新增的紧急程度 |
| | | work_order_status 主页的工单状态 |
| | | */ |
| | | const { post_sale_waiting_list, degree_of_urgency, work_order_status } = proxy.useDict( |
| | | "post_sale_waiting_list", |
| | | "degree_of_urgency", |
| | | "work_order_status", |
| | | ); |
| | | |
| | | const classificationOptions = computed(() => post_sale_waiting_list?.value || []); |
| | | const degreeOfUrgencyOptions = computed(() => degree_of_urgency?.value || []); |
| | | const workOrderStatusOptions = computed(() => work_order_status?.value || []); |
| | | |
| | | const tableColumn = ref([ |
| | | { |
| | | label: "处理状态", |
| | | prop: "status", |
| | | dataType: "tag", |
| | | formatData: (params) => { |
| | | if (params == 1) { |
| | | return "待处理"; |
| | | } else if (params == 2) { |
| | | return "已处理"; |
| | | } else { |
| | | return null; |
| | | } |
| | | }, |
| | | formatType: (params) => { |
| | | if (params == 1) { |
| | | return "danger"; |
| | | } else if (params == 2) { |
| | | return "success"; |
| | | } else { |
| | | return null; |
| | | } |
| | | }, |
| | | }, |
| | | { |
| | | label: "反馈日期", |
| | | prop: "feedbackDate", |
| | | width: 150, |
| | | }, |
| | | { |
| | | label: "登记人", |
| | | prop: "checkNickName", |
| | | }, |
| | | { |
| | | label: "客户名称", |
| | | prop: "customerName", |
| | | width: 200, |
| | | }, |
| | | { |
| | | label: "问题描述", |
| | | prop: "proDesc", |
| | | width:300 |
| | | }, |
| | | { |
| | | label: "关联部门", |
| | | prop: "deptName", |
| | | width: 200, |
| | | }, |
| | | { |
| | | label: "处理人", |
| | | prop: "disposeNickName", |
| | | }, |
| | | { |
| | | label: "处理结果", |
| | | prop: "disRes", |
| | | width: 200, |
| | | }, |
| | | { |
| | | label: "处理日期", |
| | | prop: "disDate", |
| | | width: 150, |
| | | }, |
| | | label: "工单编号", |
| | | prop:"afterSalesServiceNo", |
| | | width: 150, |
| | | align: "center" |
| | | }, |
| | | { |
| | | label: "销售单号", |
| | | prop:"salesContractNo", |
| | | width: 150, |
| | | align: "center" |
| | | }, |
| | | { |
| | | label: "处理状态", |
| | | prop: "status", |
| | | dataType: "tag", |
| | | |
| | | formatData: (params) => { |
| | | if (params === 1) { |
| | | return "待处理"; |
| | | } else if (params === 2) { |
| | | return "已处理"; |
| | | } else { |
| | | return null; |
| | | } |
| | | }, |
| | | formatType: (params) => { |
| | | if (params === 1) { |
| | | return "danger"; |
| | | } else if (params === 2) { |
| | | return "success"; |
| | | } else { |
| | | return null; |
| | | } |
| | | }, |
| | | align: "center" |
| | | }, |
| | | { |
| | | label: "反馈日期", |
| | | prop: "feedbackDate", |
| | | width: 150, |
| | | align: "center" |
| | | }, |
| | | { |
| | | label: "登记人", |
| | | prop: "checkNickName", |
| | | align: "center" |
| | | }, |
| | | { |
| | | label: "紧急程度", |
| | | prop: "urgency", |
| | | // 根据degreeOfUrgencyOptions字典去自动匹配 |
| | | formatData: (params) => { |
| | | if (params) { |
| | | const item = degreeOfUrgencyOptions.value.find(item => item.value === params); |
| | | return item?.label || params; |
| | | } |
| | | return null; |
| | | }, |
| | | align: "center" |
| | | }, |
| | | { |
| | | label: "售后类型", |
| | | prop: "serviceType", |
| | | // 根据classificationOptions字典去自动匹配 |
| | | formatData: (params) => { |
| | | if (params) { |
| | | const item = classificationOptions.value.find(item => item.value === params); |
| | | return item?.label || params; |
| | | } |
| | | return null; |
| | | }, |
| | | align: "center" |
| | | }, |
| | | { |
| | | label: "问题描述", |
| | | prop: "disRes", |
| | | width:300, |
| | | }, |
| | | { |
| | | label: "关联部门", |
| | | prop: "deptName", |
| | | width: 200, |
| | | align: "center" |
| | | }, |
| | | { |
| | | dataType: "action", |
| | | label: "操作", |
| | |
| | | openFilesFormDia(row); |
| | | }, |
| | | }, |
| | | // TODO 为写报告添加的 |
| | | { |
| | | name: "维修记录", |
| | | type: "text", |
| | | clickFun: (row) => { |
| | | openRepairDialog(row); |
| | | }, |
| | | }, |
| | | ], |
| | | }, |
| | | ]); |
| | |
| | | const fileListRef = ref(null) |
| | | const fileListDialogVisible = ref(false) |
| | | const currentFileRow = ref(null) |
| | | const repairDialogVisible = ref(false) |
| | | const repairRecordList = ref([]) |
| | | const repairRecordLoading = ref(false) |
| | | |
| | | // 打开维修记录弹框 |
| | | const openRepairDialog = async (row) => { |
| | | repairDialogVisible.value = true |
| | | repairRecordLoading.value = true |
| | | repairRecordList.value = [] |
| | | try { |
| | | const res = await afterSalesServiceRepairListPage({ |
| | | afterSalesServiceId: row.id, |
| | | current: 1, |
| | | size: 100, |
| | | }) |
| | | if (res.code === 200 && res.data?.records) { |
| | | repairRecordList.value = res.data.records |
| | | } |
| | | } catch (error) { |
| | | proxy.$modal.msgError("获取维修记录失败") |
| | | } finally { |
| | | repairRecordLoading.value = false |
| | | } |
| | | // 重置 |
| | | const handleReset = () => { |
| | | Object.keys(searchForm.value).forEach(key => { |
| | | searchForm.value[key] = "" |
| | | }) |
| | | } |
| | | |
| | | // 打开附件弹框----- TODO:接口是没有对接的,需要新增接口,为写报告添加的 |
| | | // 打开附件弹框 |
| | | const openFilesFormDia = async (row) => { |
| | | currentFileRow.value = row |
| | | try { |
| | |
| | | try { |
| | | const formData = new FormData() |
| | | formData.append("file", file) |
| | | formData.append("id", currentFileRow.value.id) |
| | | const uploadRes = await request({ |
| | | url: "/file/upload", |
| | | url: "/afterSalesService/file/upload", |
| | | method: "post", |
| | | data: formData, |
| | | headers: { |
| | |
| | | }, |
| | | }) |
| | | if (uploadRes.code === 200) { |
| | | const fileData = { |
| | | proxy.$modal.msgSuccess("文件上传成功") |
| | | // 重新获取文件列表 |
| | | const listRes = await afterSalesServiceFileListPage({ |
| | | afterSalesServiceId: currentFileRow.value.id, |
| | | name: uploadRes.data?.originalName || file.name, |
| | | url: uploadRes.data?.tempPath || uploadRes.data?.url, |
| | | current: 1, |
| | | size: 100, |
| | | }) |
| | | if (listRes.code === 200 && fileListRef.value) { |
| | | const fileList = (listRes.data?.records || []).map((item) => ({ |
| | | name: item.fileName, |
| | | url: item.fileUrl, |
| | | id: item.id, |
| | | ...item, |
| | | })) |
| | | fileListRef.value.setList(fileList) |
| | | } |
| | | const saveRes = await afterSalesServiceFileAdd(fileData) |
| | | if (saveRes.code === 200) { |
| | | proxy.$modal.msgSuccess("文件上传成功") |
| | | const listRes = await afterSalesServiceFileListPage({ |
| | | afterSalesServiceId: currentFileRow.value.id, |
| | | current: 1, |
| | | size: 100, |
| | | }) |
| | | if (listRes.code === 200 && fileListRef.value) { |
| | | const fileList = (listRes.data?.records || []).map((item) => ({ |
| | | name: item.name || item.fileName, |
| | | url: item.url || item.fileUrl, |
| | | id: item.id, |
| | | ...item, |
| | | })) |
| | | fileListRef.value.setList(fileList) |
| | | } |
| | | resolve({ name: fileData.name, url: fileData.url, id: saveRes.data?.id }) |
| | | } else { |
| | | proxy.$modal.msgError(saveRes.msg || "文件保存失败") |
| | | resolve(null) |
| | | } |
| | | resolve({ name: file.name, url: "", id: null }) |
| | | } else { |
| | | proxy.$modal.msgError(uploadRes.msg || "文件上传失败") |
| | | resolve(null) |
| | |
| | | // 删除附件 |
| | | const handleFileDelete = async (row) => { |
| | | try { |
| | | const res = await afterSalesServiceFileDel([row.id]) |
| | | if (res.code === 200) { |
| | | proxy.$modal.msgSuccess("删除成功") |
| | | if (currentFileRow.value && fileListRef.value) { |
| | | const listRes = await afterSalesServiceFileListPage({ |
| | | afterSalesServiceId: currentFileRow.value.id, |
| | | current: 1, |
| | | size: 100, |
| | | }) |
| | | if (listRes.code === 200) { |
| | | const fileList = (listRes.data?.records || []).map((item) => ({ |
| | | name: item.name || item.fileName, |
| | | url: item.url || item.fileUrl, |
| | | id: item.id, |
| | | ...item, |
| | | })) |
| | | fileListRef.value.setList(fileList) |
| | | } |
| | | // 添加确认对话框 |
| | | const confirmResult = await ElMessageBox.confirm( |
| | | '确定要删除这个附件吗?', |
| | | '删除确认', |
| | | { |
| | | confirmButtonText: '确定', |
| | | cancelButtonText: '取消', |
| | | type: 'warning' |
| | | } |
| | | } else { |
| | | proxy.$modal.msgError(res.msg || "删除失败") |
| | | return false |
| | | ) |
| | | |
| | | if (confirmResult === 'confirm') { |
| | | const res = await afterSalesServiceFileDel(row.id) |
| | | if (res.code === 200) { |
| | | proxy.$modal.msgSuccess("删除成功") |
| | | if (currentFileRow.value && fileListRef.value) { |
| | | const listRes = await afterSalesServiceFileListPage({ |
| | | afterSalesServiceId: currentFileRow.value.id, |
| | | current: 1, |
| | | size: 100, |
| | | }) |
| | | if (listRes.code === 200) { |
| | | const fileList = (listRes.data?.records || []).map((item) => ({ |
| | | name: item.fileName, |
| | | url: item.fileUrl, |
| | | id: item.id, |
| | | ...item, |
| | | })) |
| | | fileListRef.value.setList(fileList) |
| | | } |
| | | } |
| | | } else { |
| | | proxy.$modal.msgError(res.msg || "删除失败") |
| | | return false |
| | | } |
| | | } |
| | | } catch (error) { |
| | | proxy.$modal.msgError("删除失败") |
| | | // 如果用户取消删除,不显示错误信息 |
| | | if (error !== 'cancel') { |
| | | proxy.$modal.msgError("删除失败") |
| | | } |
| | | return false |
| | | } |
| | | } |
| | |
| | | }) |
| | | }; |
| | | |
| | | const handleDelete = () => { |
| | | let ids = []; |
| | | if (selectedRows.value.length > 0) { |
| | | ids = selectedRows.value.map((item) => item.id); |
| | | } else { |
| | | proxy.$modal.msgWarning("请选择数据"); |
| | | return; |
| | | } |
| | | ElMessageBox.confirm("选中的内容将被删除,是否确认删除?", "删除提示", { |
| | | confirmButtonText: "确认", |
| | | cancelButtonText: "取消", |
| | | type: "warning", |
| | | }) |
| | | .then(() => { |
| | | tableLoading.value = true; |
| | | afterSalesServiceDelete(ids) |
| | | .then((res) => { |
| | | proxy.$modal.msgSuccess("删除成功"); |
| | | getList(); |
| | | }) |
| | | .finally(() => { |
| | | tableLoading.value = false; |
| | | }); |
| | | }) |
| | | .catch(() => { |
| | | proxy.$modal.msg("已取消"); |
| | | }); |
| | | }; |
| | | |
| | | // 导出 |
| | | const handleOut = () => { |
| | | ElMessageBox.confirm("选中的内容将被导出,是否确认导出?", "导出", { |
| | |
| | | </script> |
| | | |
| | | <style scoped> |
| | | |
| | | .search-wrapper { |
| | | background: white; |
| | | padding: 1rem 1rem 0 1rem; |
| | | border: 8px; |
| | | border-radius: 16px; |
| | | } |
| | | </style> |