From 46287520465b5664a1ddb0256537857cfd1cfc15 Mon Sep 17 00:00:00 2001
From: liu <2021943741@qq.com>
Date: 星期一, 14 九月 2026 17:52:04 +0800
Subject: [PATCH] feat(aftersales): 售后新增回访、问题归档与问题库
---
yudao-module-aftersales/src/main/java/cn/iocoder/yudao/module/aftersales/service/ticket/AfterSaleTicketServiceImpl.java | 24 +++++++++++++++++++++---
1 files changed, 21 insertions(+), 3 deletions(-)
diff --git a/yudao-module-aftersales/src/main/java/cn/iocoder/yudao/module/aftersales/service/ticket/AfterSaleTicketServiceImpl.java b/yudao-module-aftersales/src/main/java/cn/iocoder/yudao/module/aftersales/service/ticket/AfterSaleTicketServiceImpl.java
index c509cce..bc01293 100644
--- a/yudao-module-aftersales/src/main/java/cn/iocoder/yudao/module/aftersales/service/ticket/AfterSaleTicketServiceImpl.java
+++ b/yudao-module-aftersales/src/main/java/cn/iocoder/yudao/module/aftersales/service/ticket/AfterSaleTicketServiceImpl.java
@@ -5,6 +5,7 @@
import cn.iocoder.yudao.framework.common.util.object.BeanUtils;
import cn.iocoder.yudao.module.aftersales.controller.admin.ticket.vo.ticket.AfterSaleTicketPageReqVO;
import cn.iocoder.yudao.module.aftersales.controller.admin.ticket.vo.ticket.AfterSaleTicketSaveReqVO;
+import cn.iocoder.yudao.module.aftersales.dal.dataobject.problem.AfterSaleProblemDO;
import cn.iocoder.yudao.module.aftersales.dal.dataobject.ticket.AfterSaleTicketDO;
import cn.iocoder.yudao.module.aftersales.dal.dataobject.ticket.AfterSaleTicketItemDO;
import cn.iocoder.yudao.module.aftersales.dal.mysql.ticket.AfterSaleTicketItemMapper;
@@ -12,9 +13,11 @@
import cn.iocoder.yudao.module.aftersales.dal.redis.no.AfterSaleNoRedisDAO;
import cn.iocoder.yudao.module.aftersales.enums.AfterSaleBizTypeEnum;
import cn.iocoder.yudao.module.aftersales.enums.AfterSaleTicketStatusEnum;
+import cn.iocoder.yudao.module.aftersales.enums.AfterSaleVisitStatusEnum;
import cn.iocoder.yudao.module.aftersales.enums.permission.AfterSalePermissionLevelEnum;
import cn.iocoder.yudao.module.aftersales.service.permission.AfterSalePermissionService;
import cn.iocoder.yudao.module.aftersales.service.permission.bo.AfterSalePermissionCreateReqBO;
+import cn.iocoder.yudao.module.aftersales.service.problem.AfterSaleProblemService;
import cn.iocoder.yudao.module.system.api.storage.StorageAttachmentApi;
import jakarta.annotation.Resource;
import lombok.extern.slf4j.Slf4j;
@@ -47,6 +50,9 @@
@Resource
private AfterSalePermissionService permissionService;
+
+ @Resource
+ private AfterSaleProblemService problemService;
@Resource
private StorageAttachmentApi storageAttachmentApi;
@@ -146,7 +152,7 @@
return ticketMapper.selectPage(pageReqVO, userId, pageReqVO.getSceneType(),
pageReqVO.getNo(), pageReqVO.getName(),
pageReqVO.getCustomerId(), pageReqVO.getSaleOrderId(),
- pageReqVO.getStatus(), pageReqVO.getIssueType());
+ pageReqVO.getStatus(), pageReqVO.getIssueType(), pageReqVO.getVisitStatus());
}
@Override
@@ -178,19 +184,31 @@
AfterSaleTicketDO ticket = validateTicketExists(id);
validateTicketStatus(ticket, AfterSaleTicketStatusEnum.PROCESSING,
AfterSaleTicketStatusEnum.WAITING_RETURN, AfterSaleTicketStatusEnum.WAITING_REFUND);
+ // 瀹岀粨鍚庤繘鍏ュ緟鍥炶锛岄渶鐧昏婊℃剰鐨勫洖璁垮悗鏂瑰彲褰掓。
ticketMapper.updateById(new AfterSaleTicketDO().setId(id)
.setStatus(AfterSaleTicketStatusEnum.COMPLETED.getStatus())
- .setResolvedTime(LocalDateTime.now()));
+ .setResolvedTime(LocalDateTime.now())
+ .setVisitStatus(AfterSaleVisitStatusEnum.WAITING.getStatus()));
}
@Override
@Transactional(rollbackFor = Exception.class)
public void closeTicket(Long id) {
+ // 1. 鏍￠獙宸ュ崟瀛樺湪涓斿浜庡凡瀹岀粨鐘舵��
AfterSaleTicketDO ticket = validateTicketExists(id);
validateTicketStatus(ticket, AfterSaleTicketStatusEnum.COMPLETED);
+ // 2. 鏍￠獙宸插洖璁块�氳繃锛屾湭鍥炶閫氳繃涓嶅厑璁稿綊妗�
+ if (!AfterSaleVisitStatusEnum.PASSED.getStatus().equals(ticket.getVisitStatus())) {
+ throw exception(TICKET_ARCHIVE_FAIL_NOT_VISITED);
+ }
+ // 3. 鑷姩娌夋穩闂(骞傜瓑锛氬悓涓�宸ュ崟浠呮矇娣�涓�鏉�)锛岃繑鍥炶崏绋挎�侀棶棰�
+ AfterSaleProblemDO problem = problemService.createProblemFromTicket(ticket);
+ // 4. 缃綊妗ｇ粓鎬�(鍙)
ticketMapper.updateById(new AfterSaleTicketDO().setId(id)
.setStatus(AfterSaleTicketStatusEnum.CLOSED.getStatus())
- .setClosedTime(LocalDateTime.now()));
+ .setClosedTime(LocalDateTime.now())
+ .setProblemId(problem.getId())
+ .setProblemNo(problem.getNo()));
}
@Override
--
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