From 87d725aa16dcdcdd19f28cd3f3f162e950fd1d2f Mon Sep 17 00:00:00 2001
From: gaoluyang <2820782392@qq.com>
Date: 星期二, 03 十一月 2026 09:13:20 +0800
Subject: [PATCH] feat(aftersales): 工单助手 App 闭环（签到/转派/升级/处理记录/进度/统计）
---
yudao-module-aftersales/src/main/java/cn/iocoder/yudao/module/aftersales/controller/admin/ticket/AfterSaleTicketController.java | 82 ++++++++++++++++++++++++++++++++++++++--
1 files changed, 77 insertions(+), 5 deletions(-)
diff --git a/yudao-module-aftersales/src/main/java/cn/iocoder/yudao/module/aftersales/controller/admin/ticket/AfterSaleTicketController.java b/yudao-module-aftersales/src/main/java/cn/iocoder/yudao/module/aftersales/controller/admin/ticket/AfterSaleTicketController.java
index 6600104..35a0321 100644
--- a/yudao-module-aftersales/src/main/java/cn/iocoder/yudao/module/aftersales/controller/admin/ticket/AfterSaleTicketController.java
+++ b/yudao-module-aftersales/src/main/java/cn/iocoder/yudao/module/aftersales/controller/admin/ticket/AfterSaleTicketController.java
@@ -5,11 +5,19 @@
import cn.iocoder.yudao.framework.common.pojo.PageResult;
import cn.iocoder.yudao.framework.common.util.collection.CollectionUtils;
import cn.iocoder.yudao.framework.common.util.object.BeanUtils;
+import cn.iocoder.yudao.module.aftersales.controller.admin.ticket.vo.ticket.AfterSaleTicketEscalateReqVO;
+import cn.iocoder.yudao.module.aftersales.controller.admin.ticket.vo.ticket.AfterSaleTicketHandleReqVO;
+import cn.iocoder.yudao.module.aftersales.controller.admin.ticket.vo.ticket.AfterSaleTicketLogRespVO;
import cn.iocoder.yudao.module.aftersales.controller.admin.ticket.vo.ticket.AfterSaleTicketPageReqVO;
import cn.iocoder.yudao.module.aftersales.controller.admin.ticket.vo.ticket.AfterSaleTicketRespVO;
import cn.iocoder.yudao.module.aftersales.controller.admin.ticket.vo.ticket.AfterSaleTicketSaveReqVO;
+import cn.iocoder.yudao.module.aftersales.controller.admin.ticket.vo.ticket.AfterSaleTicketSignInReqVO;
+import cn.iocoder.yudao.module.aftersales.controller.admin.ticket.vo.ticket.AfterSaleTicketStatisticsRespVO;
+import cn.iocoder.yudao.module.aftersales.controller.admin.ticket.vo.ticket.AfterSaleTicketTransferReqVO;
import cn.iocoder.yudao.module.aftersales.dal.dataobject.ticket.AfterSaleTicketDO;
import cn.iocoder.yudao.module.aftersales.dal.dataobject.ticket.AfterSaleTicketItemDO;
+import cn.iocoder.yudao.module.aftersales.dal.dataobject.ticket.AfterSaleTicketLogDO;
+import cn.iocoder.yudao.module.aftersales.enums.AfterSaleTicketLogActionEnum;
import cn.iocoder.yudao.module.aftersales.service.ticket.AfterSaleTicketService;
import cn.iocoder.yudao.module.crm.api.customer.CrmCustomerApi;
import cn.iocoder.yudao.module.crm.api.customer.dto.CrmCustomerRespDTO;
@@ -97,7 +105,7 @@
@PreAuthorize("@ss.hasPermission('aftersales:ticket:update')")
public CommonResult<Boolean> assignTicket(@RequestParam("id") Long id,
@RequestParam("handlerUserId") Long handlerUserId) {
- ticketService.assignTicket(id, handlerUserId);
+ ticketService.assignTicket(id, handlerUserId, getLoginUserId());
return success(true);
}
@@ -108,7 +116,7 @@
@RequestParam("issueType") Integer issueType,
@RequestParam(value = "issueCategory", required = false) String issueCategory,
@RequestParam(value = "severityLevel", required = false) Integer severityLevel) {
- ticketService.classifyTicket(id, issueType, issueCategory, severityLevel);
+ ticketService.classifyTicket(id, issueType, issueCategory, severityLevel, getLoginUserId());
return success(true);
}
@@ -116,7 +124,7 @@
@Operation(summary = "瀹岀粨宸ュ崟")
@PreAuthorize("@ss.hasPermission('aftersales:ticket:update')")
public CommonResult<Boolean> resolveTicket(@RequestParam("id") Long id) {
- ticketService.resolveTicket(id);
+ ticketService.resolveTicket(id, getLoginUserId());
return success(true);
}
@@ -124,7 +132,7 @@
@Operation(summary = "鍏抽棴宸ュ崟")
@PreAuthorize("@ss.hasPermission('aftersales:ticket:update')")
public CommonResult<Boolean> closeTicket(@RequestParam("id") Long id) {
- ticketService.closeTicket(id);
+ ticketService.closeTicket(id, getLoginUserId());
return success(true);
}
@@ -132,10 +140,74 @@
@Operation(summary = "鍙栨秷宸ュ崟")
@PreAuthorize("@ss.hasPermission('aftersales:ticket:update')")
public CommonResult<Boolean> cancelTicket(@RequestParam("id") Long id) {
- ticketService.cancelTicket(id);
+ ticketService.cancelTicket(id, getLoginUserId());
return success(true);
}
+ @PostMapping("/sign-in")
+ @Operation(summary = "鐜板満绛惧埌")
+ @PreAuthorize("@ss.hasPermission('aftersales:ticket:update')")
+ public CommonResult<Boolean> signInTicket(@Valid @RequestBody AfterSaleTicketSignInReqVO reqVO) {
+ ticketService.signInTicket(reqVO, getLoginUserId());
+ return success(true);
+ }
+
+ @PostMapping("/transfer")
+ @Operation(summary = "杞淳宸ュ崟")
+ @PreAuthorize("@ss.hasPermission('aftersales:ticket:update')")
+ public CommonResult<Boolean> transferTicket(@Valid @RequestBody AfterSaleTicketTransferReqVO reqVO) {
+ ticketService.transferTicket(reqVO, getLoginUserId());
+ return success(true);
+ }
+
+ @PostMapping("/escalate")
+ @Operation(summary = "鍗囩骇宸ュ崟")
+ @PreAuthorize("@ss.hasPermission('aftersales:ticket:update')")
+ public CommonResult<Boolean> escalateTicket(@Valid @RequestBody AfterSaleTicketEscalateReqVO reqVO) {
+ ticketService.escalateTicket(reqVO, getLoginUserId());
+ return success(true);
+ }
+
+ @PostMapping("/handle")
+ @Operation(summary = "鏂板澶勭悊璁板綍")
+ @PreAuthorize("@ss.hasPermission('aftersales:ticket:update')")
+ public CommonResult<Boolean> addHandleRecord(@Valid @RequestBody AfterSaleTicketHandleReqVO reqVO) {
+ ticketService.addHandleRecord(reqVO, getLoginUserId());
+ return success(true);
+ }
+
+ @GetMapping("/log-list")
+ @Operation(summary = "鑾峰緱宸ュ崟鎿嶄綔/杩涘害璁板綍鍒楄〃")
+ @Parameter(name = "ticketId", description = "宸ュ崟缂栧彿", required = true, example = "1")
+ public CommonResult<List<AfterSaleTicketLogRespVO>> getTicketLogList(@RequestParam("ticketId") Long ticketId) {
+ return success(buildLogRespList(ticketService.getTicketLogList(ticketId)));
+ }
+
+ @GetMapping("/statistics")
+ @Operation(summary = "鑾峰緱宸ュ崟鍔╂墜缁熻")
+ @Parameter(name = "sceneType", description = "鍦烘櫙绫诲瀷: 1-鎴戣礋璐ｇ殑 2-鎴戝弬涓庣殑 3-涓嬪睘璐熻矗鐨� 4-鍏ㄩ儴", example = "4")
+ public CommonResult<AfterSaleTicketStatisticsRespVO> getTicketStatistics(
+ @RequestParam(value = "sceneType", required = false) Integer sceneType) {
+ return success(ticketService.getTicketStatistics(sceneType, getLoginUserId()));
+ }
+
+ // ========== 鍐呴儴鏂规硶锛氭嫾瑁呰繘搴﹁褰� ==========
+
+ private List<AfterSaleTicketLogRespVO> buildLogRespList(List<AfterSaleTicketLogDO> logList) {
+ if (CollUtil.isEmpty(logList)) {
+ return Collections.emptyList();
+ }
+ Set<Long> userIds = convertSet(logList, AfterSaleTicketLogDO::getOperatorUserId);
+ Map<Long, AdminUserRespDTO> userMap = adminUserApi.getUserMap(userIds);
+ return BeanUtils.toBean(logList, AfterSaleTicketLogRespVO.class, vo -> {
+ vo.setActionName(AfterSaleTicketLogActionEnum.getName(vo.getActionType()));
+ AdminUserRespDTO user = userMap.get(vo.getOperatorUserId());
+ if (user != null) {
+ vo.setOperatorUserName(user.getNickname());
+ }
+ });
+ }
+
// ========== 鍐呴儴鏂规硶锛氭壒閲忔嫾瑁呭叧鑱斿悕绉� ==========
private List<AfterSaleTicketRespVO> buildTicketDetailList(List<AfterSaleTicketDO> ticketList) {
--
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