package cn.iocoder.yudao.module.aftersales.controller.admin.ticket;

import cn.hutool.core.collection.CollUtil;
import cn.iocoder.yudao.framework.common.pojo.CommonResult;
import cn.iocoder.yudao.framework.common.pojo.PageResult;
import cn.iocoder.yudao.framework.common.util.collection.CollectionUtils;
import cn.iocoder.yudao.framework.common.util.object.BeanUtils;
import cn.iocoder.yudao.module.aftersales.controller.admin.ticket.vo.ticket.AfterSaleTicketEscalateReqVO;
import cn.iocoder.yudao.module.aftersales.controller.admin.ticket.vo.ticket.AfterSaleTicketHandleReqVO;
import cn.iocoder.yudao.module.aftersales.controller.admin.ticket.vo.ticket.AfterSaleTicketLogRespVO;
import cn.iocoder.yudao.module.aftersales.controller.admin.ticket.vo.ticket.AfterSaleTicketPageReqVO;
import cn.iocoder.yudao.module.aftersales.controller.admin.ticket.vo.ticket.AfterSaleTicketRespVO;
import cn.iocoder.yudao.module.aftersales.controller.admin.ticket.vo.ticket.AfterSaleTicketSaveReqVO;
import cn.iocoder.yudao.module.aftersales.controller.admin.ticket.vo.ticket.AfterSaleTicketSignInReqVO;
import cn.iocoder.yudao.module.aftersales.controller.admin.ticket.vo.ticket.AfterSaleTicketStatisticsRespVO;
import cn.iocoder.yudao.module.aftersales.controller.admin.ticket.vo.ticket.AfterSaleTicketTransferReqVO;
import cn.iocoder.yudao.module.aftersales.dal.dataobject.ticket.AfterSaleTicketDO;
import cn.iocoder.yudao.module.aftersales.dal.dataobject.ticket.AfterSaleTicketItemDO;
import cn.iocoder.yudao.module.aftersales.dal.dataobject.ticket.AfterSaleTicketLogDO;
import cn.iocoder.yudao.module.aftersales.enums.AfterSaleTicketLogActionEnum;
import cn.iocoder.yudao.module.aftersales.service.ticket.AfterSaleTicketService;
import cn.iocoder.yudao.module.crm.api.customer.CrmCustomerApi;
import cn.iocoder.yudao.module.crm.api.customer.dto.CrmCustomerRespDTO;
import cn.iocoder.yudao.module.system.api.user.AdminUserApi;
import cn.iocoder.yudao.module.system.api.user.dto.AdminUserRespDTO;
import io.swagger.v3.oas.annotations.Operation;
import io.swagger.v3.oas.annotations.Parameter;
import io.swagger.v3.oas.annotations.tags.Tag;
import jakarta.annotation.Resource;
import jakarta.validation.Valid;
import org.springframework.security.access.prepost.PreAuthorize;
import org.springframework.validation.annotation.Validated;
import org.springframework.web.bind.annotation.*;

import java.util.*;

import static cn.iocoder.yudao.framework.common.pojo.CommonResult.success;
import static cn.iocoder.yudao.framework.common.util.collection.CollectionUtils.convertSet;
import static cn.iocoder.yudao.framework.security.core.util.SecurityFrameworkUtils.getLoginUserId;

@Tag(name = "管理后台 - 售后工单")
@RestController
@RequestMapping("/aftersales/ticket")
@Validated
public class AfterSaleTicketController {

    @Resource
    private AfterSaleTicketService ticketService;

    @Resource
    private CrmCustomerApi customerApi;
    @Resource
    private AdminUserApi adminUserApi;
    @Resource
    private cn.iocoder.yudao.module.system.api.storage.StorageAttachmentApi storageAttachmentApi;

    @PostMapping("/create")
    @Operation(summary = "创建售后工单")
    @PreAuthorize("@ss.hasPermission('aftersales:ticket:create')")
    public CommonResult<Long> createTicket(@Valid @RequestBody AfterSaleTicketSaveReqVO createReqVO) {
        return success(ticketService.createTicket(createReqVO, getLoginUserId()));
    }

    @PutMapping("/update")
    @Operation(summary = "更新售后工单")
    @PreAuthorize("@ss.hasPermission('aftersales:ticket:update')")
    public CommonResult<Boolean> updateTicket(@Valid @RequestBody AfterSaleTicketSaveReqVO updateReqVO) {
        ticketService.updateTicket(updateReqVO);
        return success(true);
    }

    @DeleteMapping("/delete")
    @Operation(summary = "删除售后工单")
    @Parameter(name = "id", description = "工单编号", required = true)
    @PreAuthorize("@ss.hasPermission('aftersales:ticket:delete')")
    public CommonResult<Boolean> deleteTicket(@RequestParam("id") Long id) {
        ticketService.deleteTicket(id);
        return success(true);
    }

    @GetMapping("/get")
    @Operation(summary = "获得售后工单")
    @Parameter(name = "id", description = "工单编号", required = true, example = "1")
    public CommonResult<AfterSaleTicketRespVO> getTicket(@RequestParam("id") Long id) {
        AfterSaleTicketDO ticket = ticketService.getTicket(id);
        List<AfterSaleTicketItemDO> items = ticketService.getTicketItemListByTicketId(id);
        // 批量加载关联名称
        List<AfterSaleTicketRespVO> enrichedList = buildTicketDetailList(List.of(ticket));
        AfterSaleTicketRespVO respVO = enrichedList.get(0);
        respVO.setItems(BeanUtils.toBean(items, AfterSaleTicketRespVO.Item.class));
        respVO.setAttachmentList(storageAttachmentApi.listAttachments("aftersales_after_sale_ticket", id));
        return success(respVO);
    }

    @GetMapping("/page")
    @Operation(summary = "获得售后工单分页")
    public CommonResult<PageResult<AfterSaleTicketRespVO>> getTicketPage(@Valid AfterSaleTicketPageReqVO pageReqVO) {
        PageResult<AfterSaleTicketDO> pageResult = ticketService.getTicketPage(pageReqVO, getLoginUserId());
        List<AfterSaleTicketRespVO> list = buildTicketDetailList(pageResult.getList());
        return success(new PageResult<>(list, pageResult.getTotal()));
    }

    @PostMapping("/assign")
    @Operation(summary = "分配处理人")
    @PreAuthorize("@ss.hasPermission('aftersales:ticket:update')")
    public CommonResult<Boolean> assignTicket(@RequestParam("id") Long id,
                                              @RequestParam("handlerUserId") Long handlerUserId) {
        ticketService.assignTicket(id, handlerUserId, getLoginUserId());
        return success(true);
    }

    @PostMapping("/classify")
    @Operation(summary = "问题判定")
    @PreAuthorize("@ss.hasPermission('aftersales:ticket:update')")
    public CommonResult<Boolean> classifyTicket(@RequestParam("id") Long id,
                                                @RequestParam("issueType") Integer issueType,
                                                @RequestParam(value = "issueCategory", required = false) String issueCategory,
                                                @RequestParam(value = "severityLevel", required = false) Integer severityLevel) {
        ticketService.classifyTicket(id, issueType, issueCategory, severityLevel, getLoginUserId());
        return success(true);
    }

    @PutMapping("/resolve")
    @Operation(summary = "完结工单")
    @PreAuthorize("@ss.hasPermission('aftersales:ticket:update')")
    public CommonResult<Boolean> resolveTicket(@RequestParam("id") Long id) {
        ticketService.resolveTicket(id, getLoginUserId());
        return success(true);
    }

    @PutMapping("/close")
    @Operation(summary = "关闭工单")
    @PreAuthorize("@ss.hasPermission('aftersales:ticket:update')")
    public CommonResult<Boolean> closeTicket(@RequestParam("id") Long id) {
        ticketService.closeTicket(id, getLoginUserId());
        return success(true);
    }

    @PutMapping("/cancel")
    @Operation(summary = "取消工单")
    @PreAuthorize("@ss.hasPermission('aftersales:ticket:update')")
    public CommonResult<Boolean> cancelTicket(@RequestParam("id") Long id) {
        ticketService.cancelTicket(id, getLoginUserId());
        return success(true);
    }

    @PostMapping("/sign-in")
    @Operation(summary = "现场签到")
    @PreAuthorize("@ss.hasPermission('aftersales:ticket:update')")
    public CommonResult<Boolean> signInTicket(@Valid @RequestBody AfterSaleTicketSignInReqVO reqVO) {
        ticketService.signInTicket(reqVO, getLoginUserId());
        return success(true);
    }

    @PostMapping("/transfer")
    @Operation(summary = "转派工单")
    @PreAuthorize("@ss.hasPermission('aftersales:ticket:update')")
    public CommonResult<Boolean> transferTicket(@Valid @RequestBody AfterSaleTicketTransferReqVO reqVO) {
        ticketService.transferTicket(reqVO, getLoginUserId());
        return success(true);
    }

    @PostMapping("/escalate")
    @Operation(summary = "升级工单")
    @PreAuthorize("@ss.hasPermission('aftersales:ticket:update')")
    public CommonResult<Boolean> escalateTicket(@Valid @RequestBody AfterSaleTicketEscalateReqVO reqVO) {
        ticketService.escalateTicket(reqVO, getLoginUserId());
        return success(true);
    }

    @PostMapping("/handle")
    @Operation(summary = "新增处理记录")
    @PreAuthorize("@ss.hasPermission('aftersales:ticket:update')")
    public CommonResult<Boolean> addHandleRecord(@Valid @RequestBody AfterSaleTicketHandleReqVO reqVO) {
        ticketService.addHandleRecord(reqVO, getLoginUserId());
        return success(true);
    }

    @GetMapping("/log-list")
    @Operation(summary = "获得工单操作/进度记录列表")
    @Parameter(name = "ticketId", description = "工单编号", required = true, example = "1")
    public CommonResult<List<AfterSaleTicketLogRespVO>> getTicketLogList(@RequestParam("ticketId") Long ticketId) {
        return success(buildLogRespList(ticketService.getTicketLogList(ticketId)));
    }

    @GetMapping("/statistics")
    @Operation(summary = "获得工单助手统计")
    @Parameter(name = "sceneType", description = "场景类型: 1-我负责的 2-我参与的 3-下属负责的 4-全部", example = "4")
    public CommonResult<AfterSaleTicketStatisticsRespVO> getTicketStatistics(
            @RequestParam(value = "sceneType", required = false) Integer sceneType) {
        return success(ticketService.getTicketStatistics(sceneType, getLoginUserId()));
    }

    // ========== 内部方法：拼装进度记录 ==========

    private List<AfterSaleTicketLogRespVO> buildLogRespList(List<AfterSaleTicketLogDO> logList) {
        if (CollUtil.isEmpty(logList)) {
            return Collections.emptyList();
        }
        Set<Long> userIds = convertSet(logList, AfterSaleTicketLogDO::getOperatorUserId);
        Map<Long, AdminUserRespDTO> userMap = adminUserApi.getUserMap(userIds);
        return BeanUtils.toBean(logList, AfterSaleTicketLogRespVO.class, vo -> {
            vo.setActionName(AfterSaleTicketLogActionEnum.getName(vo.getActionType()));
            AdminUserRespDTO user = userMap.get(vo.getOperatorUserId());
            if (user != null) {
                vo.setOperatorUserName(user.getNickname());
            }
        });
    }

    // ========== 内部方法：批量拼装关联名称 ==========

    private List<AfterSaleTicketRespVO> buildTicketDetailList(List<AfterSaleTicketDO> ticketList) {
        if (CollUtil.isEmpty(ticketList)) {
            return Collections.emptyList();
        }
        // 1. 批量加载客户名称
        Set<Long> customerIds = convertSet(ticketList, AfterSaleTicketDO::getCustomerId);
        Map<Long, CrmCustomerRespDTO> customerMap = customerApi.getCustomerMap(customerIds);
        // 2. 批量加载用户名称（负责人 + 处理人）
        Set<Long> userIds = new HashSet<>();
        ticketList.forEach(t -> {
            if (t.getOwnerUserId() != null) userIds.add(t.getOwnerUserId());
            if (t.getHandlerUserId() != null) userIds.add(t.getHandlerUserId());
        });
        Map<Long, AdminUserRespDTO> userMap = adminUserApi.getUserMap(userIds);
        // 3. 拼装名称字段
        return BeanUtils.toBean(ticketList, AfterSaleTicketRespVO.class, vo -> {
            CrmCustomerRespDTO customer = customerMap.get(vo.getCustomerId());
            if (customer != null) vo.setCustomerName(customer.getName());
            AdminUserRespDTO ownerUser = userMap.get(vo.getOwnerUserId());
            if (ownerUser != null) vo.setOwnerUserName(ownerUser.getNickname());
            AdminUserRespDTO handlerUser = userMap.get(vo.getHandlerUserId());
            if (handlerUser != null) vo.setHandlerUserName(handlerUser.getNickname());
        });
    }

}